Frequently Asked Questions (FAQs)

1. What products does Happy Paws offer?

Happy Paws specializes in pet & dog accessories, including everyday essentials, comfort items, walking accessories, and stylish products designed to keep your pets happy and safe. 

2. Where is Happy Paws based?

We are a Europe-based store, operating from Spain and serving customers across Europe and beyond.

3. How long does shipping take?

Shipping times vary depending on the product and destination. Most orders are delivered within 7–20 business days. Estimated delivery times are shown during checkout.

4. How can I track my order?

You can track your order anytime using our tracking page:
👉 https://xhnmhw-yr.myshopify.com/apps/track123

You will also receive tracking details by email once your order is shipped.

5. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

6. What is your return policy?

We accept returns within 14 days of delivery, provided items are unused and in original condition. Please review our Returns & Refund Policy for full details.

7. When will I receive my refund?

Approved refunds are processed to your original payment method. Refunds usually appear within 5–15 business days, depending on your bank or payment provider.

8. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery and include clear photos of the issue. We’ll be happy to help with a replacement or refund.

9. Are your products safe for pets?

Yes. Our products are carefully selected with pet safety and comfort in mind. We recommend supervising pets while using accessories and following all care instructions.

10. How can I contact customer support?

You can reach our support team anytime at:

Email: josemanuelmg1983@hotmail.com