At Happy Paws, your satisfaction — and your pet’s happiness — is our priority. If something isn’t right with your order, we’re here to help.

Return Window

You may request a return within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition

• The item must be returned in original packaging

• Proof of purchase (order number or receipt) is required

Note: Some products are shipped directly from our suppliers, which may affect processing times.

Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as Final Sale

• Gift cards

• Personalized or custom-made items

• Items damaged due to misuse, normal wear, or improper handling

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective

• We recommend using a trackable shipping service

• Original shipping fees are non-refundable

How to Request a Return

1. Contact us at josemanuelmg1983@hotmail.com within 14 days of delivery

2. Provide your order number and the reason for return

3. Once approved, we will send you return instructions and the return address

Refunds

• After receiving and inspecting the returned item, we will notify you of the approval status

• Approved refunds will be processed to your original payment method

• Please allow 5–15 business days for the refund to appear, depending on your bank or payment provider

Exchanges

• Exchanges are available only for items that arrive damaged or defective

• Please contact us within 48 hours of delivery and include clear photos of the issue

Order Tracking

You can track your order at any time using our tracking page:
👉 https://xhnmhw-yr.myshopify.com/apps/track123

Important Notice

Delivery and return times may vary due to supplier processing, shipping carriers, or customs. Happy Paws is not responsible for delays beyond our control.